With the UK voting to leave the European Union, the torrid race for the White House now over (no matter on which side you lean politically) and currently no government at all in Spain, there is change — and lots of it — across the globe. International trade agreements are now far from certain, policies […]
View PostHow do we get our sales staff to do something different?
All Sales Directors and indeed anybody aiming to transform their company’s salesforce know how difficult it can be to achieve lasting change from new sales skills training, processes and CRM implementations. Salespeople are after all naturally skilled at getting round procedures not following them… This paper outlines a simple, yet challenging, 7-stage model that will […]
View Post Change Management3:1 – The Magic Ratio for Effective Feedback
Extensive research has shown that teams and individuals perform better when they receive regular, effective feedback about their performance. In fact the Gallup organisation found that the statement “In the last seven days, I have received recognition or praise for good work” was the fourth most important factor in achieving superior performance. But what is […]
View Post Change ManagementNeed to engage others in a forthcoming change?
By Greenbank Associate Phil Lowe The work of Stephen Denning on storytelling in leadership suggests you need not only to structure your message carefully, but to pay attention to the personal qualities that will make your stories successful. Denning has studied the way that leaders – political and organisational – tell stories which ‘hook’ their […]
View Post Change ManagementChange: Accentuate the positive, eliminate the negative!
Introducing real, sustainable change, whether at an organisational, team or individual level is probably the biggest pre-occupation and challenge for the vast majority of our clients. Whatever their technical background or business sector they are constantly being asked to make things work better, faster and more effectively. Their years of education and past experience has […]
View Post Change ManagementA Burning Platform for Change
By Judith Hirst, Greenbank Partner However open minded and progressive we might be, change is always accompanied by some element of cost – whether that is financial or psychological. As humans we are programmed to protect ourselves from the unknown, to seek safety and stability-an instinct that is often at odds with the need for […]
View Post Change ManagementChange that Sticks-an Equation for Success
Recent Gartner Group studies on change programmes suggest that as many as 85% of them fail to deliver results executives expected. In most cases, the underlying issues were not the wrong supplier decisions or technology, but the fact that the organisational culture / people issues weren’t addressed. If you are responsible for making change happen […]
View Post Change Management